Houston Distributing Calls On Miner

Houston Distributing phoned Miner Houston’s John Cadena with a problem. Upon inspection of the facility, John determined that the “air curtain doors” were not maintaining the appropriate humidity levels and the fluctuation caused the bottles to sweat. When the bottles sweat, the cardboard got wet and became weak. The culmination of this process resulted in the boxes tearing, bottles tumbling to the floor and breaking, and loss of productivity.

The solution? Replace the air curtain doors with Rytec Predadoors. The high speed doors greatly enhance the ability to maintain temperature changes and humidity levels. This messy and expensive problem is now eliminated.

By listening to the customer and working to find solutions to their problems, Miner earned another customer for life. According to John Cadena, “a problem is only a solution waiting to happen.” John’s solution got the notice of Jim Garland, VP of Operations for Houston Distributing, who commented “Call Miner, they will take care of you.”